Collection of consumer receivables is governed by the Debt Collection Act and the Consumer Protection Act. Among other things, they define when a fee may be charged for a payment reminder, how many payment demands may be sent and what the maximum fees are relative to the size of the receivable.
From the invoicer's perspective, what matters most is that the process is the same for every customer and that every step is documented. This is exactly where automation helps: time limits, fees and message content are rules that are defined once and that the platform follows without exception.
The receivables lifecycle module in Trust360 OS runs the consumer process in accordance with the law and the B2B process in the invoicer's own tone. Every action is recorded in an auditable log.